This note is to inform you of several critical system issues.
These include:
-Historical Rebills
All historical rebills are up to date through June 10th. We will continue to validate legacy system rebills. This will cause a slight delay in the legacy rebills for the remainder of the month.
To clarify, we were licensing our legacy system from a 3rd party vendor. To ensure the accuracy of the rebill migration, we are manually validating between systems to ensure that there are no errors. As you know, we had planned to move the whole system across on June 6th, but due to the 3rd party vendor cutting off the account early, we have had to build a number of the tables manually.
-New Zephyr System Rebills
New system rebills will run on schedule each day.
-Rebill Process Time
Rebills will run each day at 4:30pm EST (20:30 GMT).
-Asset Reports
Due to the data migration, the Asset reports are only reflecting new system transactions and rebills that have been validated.
-Refunds
There was a processing delay for refunds causing a large number of refunds to be processed on Tuesday, June 13, 2006. This caught up all historical refunds. Refunds will be processed on a daily basis from now on.
-Customer Service Section of MySegPay.com
We are currently experiencing intermittent problems with the customer service functions of MySegPay.com. If you cannot locate, cancel or refund a transaction, please send the email address, purchase id, or transaction id, along with the action you would like our customer service team to take, to
help@segPay.com. Our customer service team will take care of the transaction for you.
-Payouts
June 13 payout statements will be posted at 6:00pm EST (22:00 GMT). This payout will include reserve releases for both June 6 and June 13.
-Rebill, Cancel and Disable Post Notification
For those clients using the post notification process, the rebill, cancel and disable post is on track to be fully functional on Wednesday, June 14, 2006. In the interim, please use the web services report to pull your rebills and refunds to match up your data.
-MySegPay Admin Speed
We have received feedback on the speed of which reports are being pulled.
The programming team will be addressing this. In the interim, you can push most of the reports into Excel immediately for your data analysis. This will allow you to easily manipulate the data to your needs.
As you will appreciate, our biggest concern has been to make sure all of your transactions are processed accurately - and with no loss of sales. We are happy to report that this has been the case - and we look forward to completing the transfer of the full reporting function within the next few days.
Thank You,
The SegPay Team
